SHIPPING POLICY

MAKAYA Shipping Policy

Order Processing: At MAKAYA, we strive to process and ship your orders as quickly as possible. Once your order is placed, it will be processed within 1-3 business days (Monday through Friday). Please note that orders placed on weekends or public holidays will be processed the next business day.

Shipping Methods and Delivery Times:

We offer a variety of shipping options to meet your needs:

  • Standard Shipping: Delivery within 5-7 business days after order processing.
  • Expedited Shipping: Delivery within 2-4 business days after order processing.
  • Express Shipping: Delivery within 1-2 business days after order processing.

Please note that delivery times may vary based on your location, shipping method, and other unforeseen circumstances such as weather delays or carrier issues.

Shipping Costs: Shipping costs are calculated at checkout based on the weight of your order, the shipping method selected, and your delivery address. Occasionally, we may offer free shipping promotions for specific regions or order amounts.

International Shipping: We ship internationally to select countries. Shipping times and rates for international orders may vary depending on the destination. International customers are responsible for any additional customs fees, duties, or taxes upon arrival. Please check with your local customs office for more information.

Order Tracking: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our carrier’s website.

Delivery Issues:

  • If your package is lost or delayed, please contact us at [Customer Support Email] for assistance.
  • If a package is marked as delivered but you have not received it, please check with neighbors or your local post office before contacting us.

Changes to Orders: If you need to change your shipping address after your order has been placed, please contact us immediately at [Customer Support Email]. We will do our best to accommodate your request, but changes cannot be guaranteed once the order has been processed.

Returns & Exchanges: For details on our return and exchange policy, please visit our [Return Policy] page.