RETURN POLICY

MAKAYA Return Policy

At MAKAYA, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward return and exchange process. Please read our return policy below for details.

Returns:

Eligibility for Returns:

  • You have 30 days from the date of delivery to return your item(s).
  • To be eligible for a return, your item(s) must be unused, unworn, and in the same condition that you received them. The item(s) must also be in the original packaging with all tags attached.
  • Please note that sale items, gift cards, and customized products are non-refundable.

How to Initiate a Return:

  • To initiate a return, please contact our customer service team at [Customer Support Email] with your order number and reason for the return.
  • Once your return is approved, we will provide you with a return shipping label and instructions on how to send your item(s) back to us.

Return Shipping Costs:

  • For domestic returns, return shipping is free of charge. We will provide a prepaid return shipping label.
  • For international returns, customers are responsible for return shipping costs unless the return is due to an error on our part (such as receiving the wrong or defective item).

Refunds:

Refund Process:

  • Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.
  • If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Partial Refunds (if applicable):

  • In certain situations, only partial refunds are granted (such as if items are returned with obvious signs of use, missing parts, or not in original condition).

Exchanges:

Exchanges:

  • If you wish to exchange an item for a different size or color, please contact us at [Customer Support Email] to arrange the exchange.
  • We will ship the new item to you once we have received and inspected the original item.
  • Please note that exchanges are subject to product availability. If the requested item is out of stock, we will offer you a refund or the option to select another item.

Damaged or Defective Items:

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us within 7 days of receiving your order at [Customer Support Email] with photos of the damage or defect.
  • We will arrange for a replacement or full refund at no additional cost to you.

Late or Missing Refunds (if applicable):

  • If you haven’t received a refund after the stated period, please first check with your bank or credit card company as processing times may vary.
  • If you’ve done this and still have not received your refund, please contact us at [Customer Support Email].

Contact Us: If you have any questions about our return or refund policy, please don’t hesitate to contact us at [Customer Support Email] or [Customer Support Phone Number].