FAQs
FAQ – MAKAYA
1. What types of products does MAKAYA offer?
MAKAYA offers a wide range of products in Fashion, Accessories, Home decor, Incense, Oil essentials etc. We are committed to providing high-quality, trendy products that meet the needs of our customers.
2. How do I place an order on your website?
Placing an order is simple:
- Browse our products and select the item you wish to purchase.
- Choose the size, color, or other options if applicable.
- Add the item to your cart.
- Go to your cart to proceed to checkout.
- Follow the instructions to enter your shipping and payment information.
3. What are the shipping times?
We offer several shipping options:
- Standard Shipping: 5 to 8 business days.
- Expedited Shipping: 2 to 4 business days.
- Express Shipping: 1 to 2 business days.
Please note that delivery times may vary depending on your location and local conditions.
4. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package directly on the carrier’s website.
5. What payment methods do you accept?
We accept major payment methods, including:
- Credit and debit cards (Visa, MasterCard, American Express)
- PayPal
6. Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible at contact@makayashop.com We will do our best to accommodate your request, but please note that if your order has already been shipped, we will not be able to make changes.
7. What is your return policy?
You have 14 days from the date of delivery to return an item. The item must be unworn, unused, and in its original packaging with all tags attached. Please refer to our [Return Policy] for more details on how to process a return.
8. Do you offer promotions or discount codes?
Yes, we regularly offer exclusive promotions and discounts. Sign up for our newsletter to stay informed about our latest offers or check the "Promotions" section of our website.
9. How can I contact customer service?
For any questions or concerns, you can contact us via email at contact@makayashop.com or by phone at 786 7798288. We are available Monday to Friday from 6:00 AM to 4:00 PM to assist you with any inquiries.
12. How do I sign up for your newsletter?
You can sign up for our newsletter at the bottom of our website. Simply enter your email address to receive regular updates on new products, special offers, and more.
Have more questions? Feel free to contact us directly at contact@makayashop.com, and we’ll be happy to assist you!